Communication Challenges: Township and Borough Case Studies

In All News, Other case studies by Kellie

 Stakeholder Communication Assessment in Lower Gwynedd Township

The Township was eager to assess public awareness regarding key programs and initiatives. Officials also wanted to gauge which methods of communication were most effective in reaching stakeholders. Communication Solutions developed and implemented a community survey and grew participation through a publicity campaign. Ultimately, survey findings led to a new process for communicating with residents.

Revitalization and Redevelopment Planning in Upper Moreland Township

Communication Solutions was retained to brand and promote a series of community Charrette meetings. Updates following each meeting, as well as the revitalization plan that followed, were publicized via digital and traditional media, residential newsletters and signage throughout the business corridor.

Sewer System Privatization Planning in Cheltenham and Plymouth Townships

Aging sewer systems in Cheltenham and the financial demands of needed capital improvements in Plymouth brought both municipalities to Communication Solutions for strategic communication support via public relations, residential mailings, social media management, and the coordination and promotion of informational public meetings. Ultimately, stakeholder engagement yielded new ideas and supportive constituents.

Labor Talk Impasses in Cumru Township and Jenkintown Borough

Negotiating new contracts with a police department during an economic downturn can be challenging. Two separate municipalities retained Communication Solutions to provide the public with a clear understanding of issues in dispute and their respective proposals for negotiating a plan with minimal impact on taxpayers. In both cases, a settlement was promptly reached when contract highlights were shared with the public via newsletters, public relations and social media updates.

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