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Who We Are
The Communication Solutions Group



Company Profile

Company ProfileThe Communication Solutions Group, Inc. was established in 1991 by Leza Raffel in Jenkintown, PA, a suburb of Philadelphia. A full-service marketing and public relations firm, Communication Solutions offers exceptional internal and external communications strategies for businesses, nonprofits and governmental organizations. Key services include marketing plan development and implementation; press releases and media relations; designing and writing brochures, newsletters and annual reports; advertising planning and creation; marketing research surveys and focus groups; logo, letterhead and trade show booth design; and special event planning and promotion.


With its diverse team of experienced and skilled employees, Communication Solutions can handle just about any public relations or marketing project your organization might need. From marketing researchers to creative artists to talented writers to detail-oriented planners, Communication Solutions Group has the staff to take your project from concept to completion — efficiently and effectively.


In addition to staff members, Communication Solutions has an extensive network of freelance writers and artists who are available as needed for work on large or extremely time-sensitive projects.


Communication Solutions Group specializes in coordinating and implementing all phases of a communication campaign, delivering our client's message in a positive, understandable manner via television, radio, newspapers, advertising, direct mail, the Internet and public information sessions. No matter your communications need, our firm is the solution. For details, call (215) 884-6499.


Key Personnel


Leza Raffel, founder and president, is the driving force behind CSG. A graduate of Ithaca College with a BS from the School of Communications, Leza worked as a public relations specialist and director of public relations with other companies before starting her own firm. Leza specializes in overseeing the development and implementation of complete marketing plans. She also excels at media relations, with myriad contacts and connections. In addition, Leza has extensive experience in the area of marketing research.

Leza Raffel

Beth Drost, Senior Public Relations Specialist, has supported the needs of Communication Solutions' clients since 2001. She received her undergraduate degree from Providence College and her graduate degrees from the University of Pennsylvania. She also earned a J.D. from Temple University School of Law. Beth has managed countless comprehensive public education campaigns and enjoys the challenge of taking technical information and packaging it in a format that is interesting to the general public. She also has extensive grant writing experience and has prepared grants for a wide range of projects.


Beth Drost

Kellie Patrick Gates brings more than 20 years of writing, interviewing, research and editing experience to her role at Public Relations Specialist at Communication Solutions. She’s adept at explaining complex concepts in language everyone understands and sharing stories about people in a way that make readers feel they’ve met them. As an award-winning daily newspaper reporter, she wrote extensively about public schools and higher in New York, Florida and Pennsylvania. Most recently, she covered schools in Bucks and Montgomery counties for The Philadelphia Inquirer. As a web-based journalist at PlanPhilly.com, she covered planning, development, and urban life in Philadelphia. A native of Elk County, PA, she also understands rural- and small town issues.

Kellie Patrick Gates

Eric Devlin brings over five years of newspaper reporting experience to his position as a public relations specialist at Communication Solutions. While working as a reporter, he covered several school districts and municipal governments in Montgomery and Chester counties as part of his regular beats for The Mercury in Pottstown. His background in journalism gives him the tools needed to tell a good story and make it stand out to local media. Eric brings an ability to work both sides of the story to Communication Solutions' school district and nonprofit clients. He received a bachelor’s degree in communication from La Salle University, where he studied journalism and mass communication.

Eric Devlin

Shari Berg brings 12 years of experience in daily newspaper reporting to her position as public relations specialist with Communication Solutions’ Pittsburgh clients. Her background in reporting gives her the edge in not only understanding how to compose a good story, but also how to promote one to the local media. Shari brings her ability to work both sides of the story to Communication Solutions' school district and nonprofit clients. Shari received her Bachelor of Arts degree in Journalism from the University of Pittsburgh, with a secondary concentration in English Literature. Shari has worked at daily newspapers in central PA and most recently, western PA.

Shari Berg

Nicole Modrell makes things happen. As Communication Solutions Group’s Special Project Manager, her behind-the-scenes mastery in logistical coordination takes events and projects from concept to reality. She creates multi-media presentations for both Communication Solutions and clients. She cultivates clients’ on-line presence, handles media buys in print, broadcast and on-line, and negotiates with vendors. Nicole also uses her keen organizational and interpersonal skills to oversee day-to-day business operations and provide support to other staff members. She had logged more than eight years of executive assistant experience prior to joining Communication Solutions in 2006.

Nicole Modrell

Kellie Dietrich believes everything can be turned into a story. As a public relations associate for Communication Solutions she is able to tell clients’ stories through press releases, newsletters, annual reports and social media posts. Kellie has been published in The Reading Eagle, Lehigh Valley Style and Lehigh Valley Business. In addition to journalism, she gained PR experience at the Lehigh Valley Arts Council and marketing agency SWBR. Kellie graduated from DeSales University with a B.A. in communication and served as the college newspaper’s editor-in-chief.

Kellie Dietrich

Liz West is an award-winning graphic designer with experience in all aspects of design and print production. A graduate of West Chester University with a BA in art, Liz worked as an artist/designer and art director for several advertising agencies before coming to CSG. Her creative artistry puts a special sparkle into corporate identities and logos, brochures, newsletters, annual reports, ads and books. Liz works quickly and efficiently, taking projects from design through finished art for printing.

Liz West

Eliza Whitney is a talented designer and branding guru who is skilled at creating captivating websites, logos, and print collateral for a diverse range of market segments and industries served by Communication Solutions.
With a major in Industrial Design from the University of the Arts in Philadelphia, Eliza has always loved the mix of refined designs, handmade influences, texture, pattern, and color. Before joining the Communication Solutions team, Eliza worked with the Philadelphia Flower Show, managing the complete overhaul of its new brand and designing everything from 75 foot long billboards, to 150+ page books, The Flower Show posters and overall branding, to public garden signage and brochures.


Sharon Wright Martin
Cindy Graul  As Communication Solution's skilled photographer, Cindy's unique style captures the true essence of the moment. Cindy began creating images in the darkroom as a high school photo major. She earned her BS in Education in Rehab and a minor in photography and has been working for 19 years in the field. Her photography is the perfect complement to Communication Solutions' award-winning design, and has appeared in annual reports, calendars, brochures and newspapers nationwide.

Cindy Graul

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